When using a Wi-Fi network with your iPhone, iPad, or iPod touch, you may occasionally encounter the following issues:
- Unable to locate a Wi-Fi network
- Unable to join a nearby Wi-Fi network
- Connected to Wi-Fi network, but unable to access the Internet
- Weak or low Wi-Fi signal strength
This article outlines basic troubleshooting tips and techniques for Wi-Fi on your iOS device. For information on enabling or configuring a Wi-Fi connection, see the User Guide for your product.
Note: iOS devices sold in China may use the term Wireless LAN (WLAN) instead of Wi-Fi. Not all China iPhone models support WLAN; see this article for more information.
Many Wi-Fi issues can be resolved by doing the following:
- Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
- Check whether other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
- Restart your iOS device
- Hold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.
If you are still experiencing a Wi-Fi issue after trying the above, choose the symptom below that closely matches your issue: