Products Affected

iPad, iPhone, iPod touch

Symptoms

When using a Wi-Fi network with your iPhone, iPad, or iPod touch, you may occasionally encounter the following issues:

  • Unable to locate a Wi-Fi network
  • Unable to join a nearby Wi-Fi network
  • Connected to Wi-Fi network, but unable to access the Internet
  • Weak or low Wi-Fi signal strength

This article outlines basic troubleshooting tips and techniques for Wi-Fi on your iOS device. For information on enabling or configuring a Wi-Fi connection, see the User Guide for your product.

Note: iOS devices sold in China may use the term Wireless LAN (WLAN) instead of Wi-Fi. Not all China iPhone models support WLAN; see this article for more information.

Resolution

Many Wi-Fi issues can be resolved by doing the following:

Basic troubleshooting

  • Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
  • Check whether other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
  • Restart your iOS device
    • Hold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.

If you are still experiencing a Wi-Fi issue after trying the above, choose the symptom below that closely matches your issue:

If you're unable to locate a nearby Wi-Fi network

If you're unable to join a nearby Wi-Fi network

After joining a Wi-Fi network, you notice the signal strength is weak or fluctuates

If you are unable to access the Internet while connected to a Wi-Fi network

If your iOS device does not auto-join a Wi-Fi network you've already connected to

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